FAQs
What is the Hotel/Venue website and contact?
https://hotel.hardrock.com/riviera-maya/
Hard Rock Hotel Riviera Maya
Km 72, Highway Cancun-Chetumal Puerto Aventuras, 77710 Quintana Roo, Mexico.
Reservations: 1-855-537-4603 Front Desk +52-984-875-1100
What is the Group Rate Booking code for the Wedding?
When reserving your room - please utilize the code:
We have reserved a room Block on the Heaven side of the resort - the adults only side, where the couple will be staying. However, the group rate can be applied to any room throughout the entirety of the Hard Rock Hotel Rivera Maya. The group rate can be utilized at the hotel with a 3 night minimum and no maximum. We encourage guests to arrive at least one day before the wedding.
Is the group rate per-person or per-room?
The rate is per room under most circumstances. For example, in a 2 person capacity room (King or double) the room rate is $464 and covers 2 individuals. For a 2 bedroom family room with a capcity of 6 , the room rate is $891 with the first 4 individuals included in the room rate, with additional fees (76 each) for the last two individuals.
What does All-Inclusive mean?
This means that once you book your room with our group rate you get: casual and à la carte dining / Beverages (alcoholic & otherwise) / 24 hrs in-room service / Land sports / Fitness center / Jogging track / Pool & beachside service / Daily activities / Nightly entertainment / Free Wi-Fi in-room & resort-wide / Free parking / Unlimited phone calls to the Continental US and Canada / Gratuities.
What is NOT included in all inclusive?
Airport transportation/ Spa/Treatments / Optional Tours / Golf/Caddies / Rock Shop Items / Transportation/ Tours.
How do I get from the airport to the hotel?
We highly reccomend utilizing the transport services offered by the Hard Rock Hotel Riviera Maya. The hotel offers transport from Cancun international airport and the Tulum airport. It is about an hour ride from either airport. Prices are more expensive from Tulum. Their pricing includes up to seven passengers. Example: Private service regular van (maximum 7 passengers covered by the rate) round trip is $330 USD. We highly encourage groups to travel together to reduce cost - and have more fun together!
Do I have to stay at the Hard Rock Hotel Riviera Maya to attend the wedding?
It is highly encouraged to stay at the Hard Rock Hotel Riviera Maya, as we have secured a group rate. 80% of the total number of guests are required to stay on property. The guests that do not stay on property are required to purchase a day pass. The hotel will only allow the purchase of wedding passes up to a maximum of 20% of the total number of guests attending the wedding. Guests with wedding passes must leave the hotel by 11:00PM. The day passes are only guaranteed on the day of the ceremony. Current price is Adults: $156 Children (4-12): $78. If you are planning on staying off-site - please inform the couple as soon as possible.
The Invitation said this was Adults-Only, can I still bring my kids for the trip?
To give all our guests the opportunity to celebrate without having to worry about little eyes and ears, we politely request no children at the wedding and reception. We thank you for understanding. That being said, your children are welcome to join you on your trip to Mexcio, and youth aged 18 and older are welcome to attend the ceremony and reception. Please indicate clearly on your RSVP how many of your party will be attending the ceremony and reception with a note on if you are also brining younger family members for the trip.
What is the best way to communicate with each other once we are at the hotel?
There will be wi-fi at the hotel, and we will be utilizing Whatsapp Messenger to communicate with each other once at the resort. This is a free, web-based communication platform.
Is there a dress code for the wedding/venue?
For the wedding we request everyone to wear formal to semi/formal attire. We are going for a classy and free vibe. Feel free to wear a full tuxedo, dress pants with long sleeved collared shirts, tie/bowtie, formal or summery dresses. We are asking that everyone refrain from wearing shorts, mini shirts/very short dresses, wet clothes and bathing suits. Additionally, some restaurants at the resort enforce a dress code (formal attire). So please pack appropriately.
Any other special attire notes we should know?
The ceremony will be outdoors (weather permitting) in the afternoon, so there is potential for sun and wind. A light jacket or wrap for sun protection/warmth may be needed.
Can I bring a plus 1?
We really appreciate your interest in bringing a guest, but we're keeping this event quite small and intimate, so we're unable to accommodate most plus ones. We are currently only inviting plus one's who are married or in a committed longterm domestic partnership. If you are in doubt about if you can bring a plus one - please reach out to the couple for clarification.