FAQs

Important Transportaion Update:

The resort is now asking guests to contact them directly to book transportation. Please send the information below to this email: ontourtransfer@rcdhotels.com

If you want to book a transportation Airpt. - Hotel - Airpt.

Dates of your stay
Name of the person on the hotel reservation is under
Hotel name, reservation/confirmation number (1 per room)
Phone number 
Mention if your are traveling for any special event or wedding

Number of passengers.
Children traveling.
Day and time of arrival, airline and flight number 
Day and time of departure, airline, flight number. 

 

Wedding updates:

- Welcome party Thursday 04/13 @ 5:00pm on the Barlovento Terrace

- Ceremony 04/14 @ 5:00pm on the Breeze Terrace 

- Cocktail hour and reception will both be held indoors 

-The resort charges a $134 fee per person for any wedding guests who are not staying at the Hard Rock Hotel Cancun and require a pass to attend the wedding. The pass will only permit entrance to the ceremony and reception and will not be a full day pass!